Privacy Policy

Effective Date: 1st April 2026

X-Patcart Ghana Ltd. (“we”, “our”, “us”) operates a mobile application and website that provides grocery ordering and delivery services in Ghana (“Service”).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

  1. Information We Collect

1.1 Personal Information

When you use our app, we may collect:

  • Full Name
  • Mobile Phone Number
  • Email Address (optional)
  • Delivery Address

1.2 Account & Login Data (OTP Based)

  • We use OTP (One-Time Password) verification for login
  • Your phone number is used to authenticate and secure your account
  • We do not store OTP codes permanently

1.3 Location Data (IMPORTANT)

  • We collect real-time location to:
    • Show nearby stores
    • Calculate delivery charges
    • Ensure accurate delivery
  • Location may be collected:
    • With your permission (GPS)
    • In background (only if required for delivery tracking)

You can disable location anytime from device settings

1.4 Order & Transaction Data

We collect:

  • Products ordered
  • Order history
  • Delivery details
  • Transaction status

1.5 Payment Information

  • Payments are processed via secure third-party payment gateways
  • We do NOT store your card/bank details
  • We may store:
    • Payment status
    • Transaction reference ID

1.6 Device & Technical Data

We may collect:

  • Device type
  • OS version
  • App usage logs
  • IP address
  1. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Process and deliver your orders
  • Provide real-time order tracking
  • Send OTP for secure login
  • Improve app performance
  • Provide customer support
  • Send important notifications (order updates, delivery status)
  1. Sharing of Information

We may share your data with:

  1. a) Delivery Partners
  • To deliver your orders
  1. b) Payment Providers
  • To process payments securely
  1. c) Service Providers
  • Hosting, analytics, and support services

We do NOT sell your personal data.

  1. Data Security

We use industry-standard security measures such as:

  • Secure servers
  • Encryption
  • Access control

However, no system is 100% secure.

  1. Data Retention

We retain your data:

  • As long as your account is active
  • As required for legal and operational purposes
  1. Your Rights

You can:

  • Access your personal data
  • Request correction
  • Request deletion of your account

To do so, contact us at info@x-patglobal.com or you can find an option in the X-PAT app in left navigation menu under Settings

  1. Children’s Privacy

Our services are not intended for users under 13 years.
We do not knowingly collect data from children.

  1. Permissions Used in App

Our app may request:

  • Location (for delivery & store discovery)
  • Phone (for OTP login)
  • Storage (if needed for invoices/images)

All permissions are used only for app functionality.

  1. Third-Party Services

We may use:

  • Payment gateways
  • Analytics tools

These services have their own privacy policies.

  1. Changes to This Policy

We may update this Privacy Policy periodically.
Users will be notified of significant changes.

  1. Contact Us

If you have any questions:

Email: info@x-patglobal.com
Phone: + 233 05522222208
Address: B5 Avenue Close to the Kpone Κokomope Station Bus stop, Kpone Kokomope Tema, Ghana

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